FAQs

HOW LONG DOES IT TAKE FOR YOU TO PERSONALISE MY ORDER?
We like to state 3-5 working days [this covers our busiest periods such as Christmas], however - in reality, we aim for 2-3 working days

SPECIAL CHARACTERS AND ACCENTS
Some of the engraving technologies particularly have issues with special characters, so if you have a special character or accent in the personalisation please contact us first so we can check whether this is possible.

I DON'T SEEM ABLE TO ADD ALL OF THE TEXT THAT I WOULD LIKE
Some of our products can have more characters than advertised but others cannot due to the design of the product. Please just contact us to check whether you can alter the design at all.

I NEED GIFT URGENTLY
Please check with us first before ordering. Telephone us on 01785 761006 or email us.
You will always need to upgrade the delivery to Parcelforce regardless.

HELP, I'VE MADE A MISTAKE ON MY ORDER!
It happens and where possible we will try and help you out. Please contact us as a matter of urgency to see if your item has already been created just for you. If it has I am afraid there is nothing we can do and another order will have to be made with the correct information.

WHAT ARE YOUR OPENING HOURS?
In the studios - from 8.30am to 4.30pm Monday to Friday
Outside of these hours - send us an email, we will endeavour to respond